Times change, and so do the products we offer!

One very important thing in our industry is moving with the times. The products that we offer do change, and things that were great even a year ago may not be when you enquire.

Now this is not an easy thing to do. It requires retraining and starting from scratch in some instances. It's why we see some competitors still flogging overpriced products or severely out-of-date tech in ads and podcasts, as that's all they know. And the bigger the company, the harder the switch. For example, European solar products were great and had no rival 15 years ago. Nowadays the Chinese super companies leave them in their dust. Particularly with batteries and new tech.

But companies also change. One manufacturer we worked with for many years that had great after-sales services has turned into a nightmare with batteries. We've had to compensate multiple people so far, and we will have more in the future due to how hard they have made warranty claims. It's very sad, and to be honest, it really pisses us off, as our customers think it's our fault when an issue occurs. So we have no choice but to go where the services are what we need to provide top-quality service on our end.

So in summary, what may have been the best idea in 2025 may be very different in 2026. Times change, and we have to change with them.

What we won't be doing, however, is replacing humans with AI. Ever. There are too many variables with solar, and humans still need other humans when things go wrong! How anyone could think that's a good idea in our industry, even in the sales process, is beyond us.

Stay sunny, everyone.