When someone chooses to go with us and does so because we pride ourselves on quality, we take that very, very seriously (like the staff losing sleep, etc when things go wrong ). Here's a recent example from one of Inger's customers.
Yes, we are considered a larger solar company these days, which is crazy considering we only have two teams, but as our suppliers say, we're the most consistent company in terms of volume on their books. At the end of the day, it's the people who appreciate getting things done properly who keep us ticking over the way we do.
No, we don't always get it right, we're human. But we will always fix our mistakes, and leave our people happy. A very rare trait in our industry dominated by overseas call center's pretending to be Aussie.